Privacy Policy
Privacy Policy
This Privacy Policy describes how Diana & Rose Vancouver (the “Site”, “we”, “us”, “our”) collects, uses and discloses your personal information when you visit the Site, use our services or make a purchase on the Site (collectively, the “Services”), or when you otherwise communicate with us. For the purposes of this Policy, “you” and “your” mean the user of the Services – whether you are a customer, a website visitor, or another person whose information we collect in accordance with this Policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use and disclosure of your information as described in this Policy. If you do not agree, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised version on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect – and have collected over the last 12 months – personal information about you from various sources, as described below. The information that we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use information about you to communicate with you, provide the Services, comply with our legal obligations, enforce our terms of use, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The type of personal information we obtain depends on how you interact with our Site and Services. By “personal information” we mean any information that identifies you, relates to you, describes you, or can be associated with you. The categories and types of information we collect are described below.
Information you provide to us directly
Information you submit to us through the Services may include:
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Basic contact information: your name, address, phone number, email.
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Order information: your name, billing address, shipping address, payment confirmation, email address, phone number.
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Account information: username, password, security questions.
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Purchase information: items viewed, items added to basket or wishlist.
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Customer service: information you choose to include in communications with us (for example, messages sent through the Services).
Some features of the Services require you to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing certain features.
Information collected via cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device and browser information, your network connection, your IP address and other data about your interaction with the Services.
Information obtained from third parties
We may receive information about you from third parties, including suppliers and service providers who collect information on our behalf, such as:
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Companies that host our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (such as bank account, credit or debit card details, billing address) to process your payment and fulfil your order in order to perform our contract with you.
When you visit our Site, open or click on our emails, or interact with our Services or advertisements, we – or third parties we work with – may automatically collect certain information using online tracking technologies (pixels, web beacons, SDKs, third-party libraries and cookies).
Any information obtained from third parties will be processed in accordance with this Policy. We are not responsible for the accuracy of the information provided by third parties or for their policies and practices. For more information, see the “Third-party websites and links” section below.
How we use your personal information
Providing products and Services.
We use your personal information to provide the Services and perform our contract with you: to process your payments, fulfil orders, send notices about your account and purchases, returns, exchanges or other actions, create/maintain/manage your account, arrange delivery, facilitate returns and exchanges, and allow you to post reviews.
Marketing and advertising.
We use your information for marketing and advertising purposes: to send marketing, promotional and advertising communications by email, SMS or post, and to display advertisements for products or services. This may include personalising the Services and adverts on our Site and on other websites.
Security and fraud prevention.
We use your information to detect, investigate or respond to potential fraudulent, unlawful or malicious activity. If you use the Services and create an account, you are responsible for keeping your login details confidential. We strongly recommend that you do not share your username, password or other access details. If you suspect that your account has been compromised, contact us immediately.
Communicating with you.
We use your information to provide customer support and to improve our Services. This is in our legitimate interest to respond to you, provide effective services and maintain our commercial relationship.
Cookies
Like many other websites, we use Cookies on our Site. Detailed information about the Cookies used in connection with the store provided by Shopify is available at: https://www.shopify.com/legal/cookies.
We use Cookies to provide and improve our Site and Services (including remembering your actions and preferences), perform analytics and better understand how users interact with the Services (our legitimate interest in managing, improving and optimising the Services).
We may also allow third parties and service providers to use Cookies on our Site to tailor services, products and advertisements on our Site and on other websites.
Most browsers automatically accept Cookies, but you can set your browser to delete or reject them. Please note that deleting or blocking Cookies may negatively affect your user experience and may limit certain features or the availability of the Services in general. In addition, blocking Cookies may not completely prevent us from sharing information with third parties such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for lawful purposes, in accordance with this Policy:
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To suppliers and other third parties that provide services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery).
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To business and marketing partners, including Shopify, to provide services and display advertising. These partners will use your information in accordance with their own privacy notices.
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When you request, authorise or consent to it, for example to send products or when using social widgets or third-party logins.
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To our affiliates or within our corporate group, in our legitimate interest to manage our business efficiently.
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In the course of business operations (for example, merger, insolvency), to comply with the law (subpoenas, search warrants and similar requests), to enforce our terms of use, and to protect or defend the Services, our rights and our users or others.
Over the last 12 months, we have disclosed the following categories of personal information (and sensitive personal information marked with an *) for the purposes described in the sections “How we collect and use your personal information” and “How we disclose personal information”:
Category
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Identifiers such as basic contact information and certain order and account information.
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Commercial information such as order information, purchase information and customer support information.
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Internet or similar network activity such as Usage Data.
Categories of recipients
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Suppliers and third-party service providers (internet service providers, payment processors, logistics partners, customer support, analytics services).
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Business and marketing partners.
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Affiliates.
We do not use or disclose sensitive personal information to infer characteristics about you.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit content in a public area of the Services, that content will be public and accessible to anyone.
We do not control who will have access to information you make publicly available, and we cannot guarantee that such parties will respect your privacy or keep this information secure. We are not responsible for information you choose to make public, nor for the accuracy, use or misuse of such information by third parties.
Third-party websites and links
Our Site may contain links to websites or platforms operated by third parties. If you follow links to websites that are not owned or controlled by us, please review their privacy and security policies and their terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, or for the accuracy, completeness or reliability of information on them. Information you provide in public or semi-public areas, including third-party social networking platforms, may be visible to other users of the Services and/or users of those platforms, without limitation by us or by the third parties. The inclusion of such links does not itself imply our endorsement of the content or its owners/operators, unless this is explicitly stated in the Services.
Children’s data
The Services are not intended for children, and we do not knowingly collect their personal information. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact details below to request deletion.
To our knowledge, we do not “share” or “sell” (within the meaning of applicable law) personal information about individuals under the age of 16.
Security and retention of your information
No security system is completely perfect or impenetrable, and we cannot guarantee “absolute security”. In addition, any information you send to us may not be fully secured during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information.
The period for which we retain your personal information depends on various factors, including the need to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your rights and choices
Depending on your place of residence, you may have some or all of the following rights with respect to your personal information. These rights are not absolute: they may apply only in certain circumstances, and in some cases we may refuse your request in accordance with the law.
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Right of access / information: you may request access to the personal information we hold about you, including information on how we use it and with whom we share it.
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Right to deletion: you may request deletion of personal information we hold about you.
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Right to rectification: you may request correction of inaccurate personal information.
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Right to portability: in certain cases and subject to certain exceptions, you may receive a copy of your personal information and request that it be transferred to a third party.
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Restriction of processing: you may request that we stop or restrict the processing of your personal information.
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Withdrawal of consent: where we rely on your consent, you may withdraw it.
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Appeal: if we reject your request, you may lodge an appeal by replying directly to our refusal.
Managing communication preferences:
We may send you promotional emails; you can unsubscribe at any time using the unsubscribe link in our emails. After unsubscribing, we may still send you non-promotional emails (for example about your account or orders).
You can exercise these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising these rights. We may need to collect information to verify your identity (for example, your email address or account details) before we can provide a full response. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf. Before accepting such a request, we will require proof of authorisation and may ask you to verify your identity directly. We will respond within the time frames required by law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on your place of residence you may have the right to appeal to us again using the same contact details, or to lodge a complaint with your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside your country of residence, including in the United States. Your personal information in these countries may also be processed by our staff and by third-party service providers and partners.
If we transfer your personal information outside Europe, we rely on recognised transfer mechanisms, such as the European Commission’s standard contractual clauses or any equivalent agreement issued by the competent authority in the United Kingdom, where applicable, unless the transfer is to a country that has been recognised as providing an adequate level of protection.
We take your privacy and the information you agree to provide to us through our SMS marketing service very seriously. We use this information to send you SMS notifications (about your order, including abandoned cart reminders), marketing offers via SMS, and transactional messages such as review requests. Our Site uses cookies to track items placed in your cart, including when you do not complete a purchase. This information is used to determine when to send SMS reminders about abandoned carts.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at: